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Our Practice

Independent, Innovative Hearing Clinic

Elevate Hearing is an innovative hearing clinic, independently owned by two highly-experienced Registered Audiologists and Hearing Instrument Practitioners: Praise Chow and Charles Fontaine, who have been trusted to serve the needs of the hard of hearing and deaf adult population of BC for over 40 years. We are both passionate about the field of Audiology and enjoy journeying with our clients. Most importantly, clients know that we genuinely care to do what’s right for them. 

A waiting room with a sign on the wall that says elevate hearing

What Makes Us Different

  • Elevate Hearing is truly independent: We are not owned nor beholden to a particular hearing aid manufacturer, therefore we can offer unbiased recommendations that are focused on you, your goals and your lifestyle.  We have access to hearing devices and products from all major manufacturers.  We are experienced in the fitting and support of all major hearing aid brands.
  • Our expertise and experience go beyond the traditional services of hearing tests and hearing aid fittings. Over the years, we have refined our specialized skills in medically complex hearing aid fittings, single-sided deafness, surgical patients, bimodal fittings (hearing aid for cochlear implant recipients), extended wear devices (e.g., Phonak Lyric), advanced earwax removal, bone conduction devices, Roger DM systems, post-secondary support, and Tinnitus/Hyperacusis support. 
  • Elevate Hearing is one of few clinics in Canada to regularly use an ENT microscope to perform deep and complex wax removals with micro-suction or curettage in a comfortable procedure chair. Charles is one of few experienced Lyric providers in the Lower Mainland.
  • Our practice and services are designed with a client-centred, medical model in mind rather than a retail model because we are helping people by providing hearing healthcare – not just selling products.  We regularly receive referrals for second opinions on hearing aids and client care. 
  • Services are offered in English, Conversational Cantonese, French, and limited ASL


Mission, Vision, and Values

Mission statement: Elevate Hearing improves quality of life by providing outstanding hearing healthcare services in a caring, independent, stable, client-centred environment. 


Vision: To partner with our clients to achieve their goals using efficient implementation of best practices in audiological diagnostics and treatments. 


Values: Trust, Compassion, Competence, Dependable 

  • Trust: We have a proven track record with many clients who have trusted their ears and hearing to us for over a combined number of 40 years. 
  • Compassion: We will provide services with respect and patience focusing on each client’s unique needs. 
  • Competence: We will practice in a professional manner, use continuing education to maintain best practices, as well as teach the future of our profession. 
  • Dependable: As audiologists, we enjoy helping people solve real life problems and plan to continue serving the Lower Mainland for many years to come.

 Our Ethics

  • We will never recommend an unnecessary audiological service or hearing aid device
  • We are committed to offering full transparency on our services and fees
  • Once you have received a full assessment, we will offer realistic expectations and recommendations and collaboratively develop a hearing treatment plan with you
  • Elevate Hearing is truly independent: We are not owned nor beholden to a particular hearing aid manufacturer and can offer unbiased recommendations that are focused on you, your goals and your lifestyle.
  • We are committed to following up regularly with our clients to ensure benefit and monitor progress
  • We will strive to maintain best practices in all our Audiology services.
  • Praise and Charles are licensed and in good standing with the College of Speech and Hearing Professionals of British Columbia (CSHBC) 
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